What is RMM ( Remote monitoring and management ) software and what does it do? How to choose the one that best suits your needs.

The staff of the company’s IT team or external consultants, think of the Managed Service Providers , must be able to manage the company’s systems in a unified way . The correct configuration of the systems used within the company but also by users in smart working is not easy if solutions from different suppliers are used and, above all, not integrated with each other. The risk is that of being overwhelmed by the complexity of the software without having the pulse of the situation, leaving potential security problems in the field and without having the possibility of detecting any critical issues before they present themselves to the users.

Remote monitoring and management (RMM ) software helps to gather information from the company’s (endpoint) systems and enable a large number of remote management tasks. The support team can then offer remote assistance without physically reaching the systems to be administered, both within the enterprise and remotely.

NinjaOne , a popular unified IT management platform, points out that every corporate employee, on average, wastes 22 minutes of time every day (a third of the staff at least 8 hours a month) on IT issues. At the same time , failures at the server, network and individual workstation level can mean exorbitant costs for any type of business.

RMM solutions reduce the number of assistance requests by up to 30%, almost eliminating the number of events that lead to downtime (-80%) or the impossibility of continuing work as usual.

With an RMM software, the resolution of assistance tickets does not require more than 12-20 minutes at a cost that does not exceed approximately 15 euros for a single intervention.

NinjaOne: not only RMM but a unified solution for monitoring and managing IT assets

It is not complex to give a definition of RMM , at least of a general nature.

It is much more complicated to choose the RMM software that best suits the specific needs of the individual company. Not all RMMs are created equal: NinjaOne is a tool that offers a unified platform through which you can control your entire IT infrastructure : Windows/macOS/Linux workstations and laptops, Windows Server machines, cloud infrastructure, network devices including printers , firewalls, routers and switches.

NinjaOne offers quick access to the managed machines and related data as well as a complete overview, very useful, for example, not only for the single company but also for those who provide assistance and consultancy services because it can monitor the status of everyone ‘s network in real time customers.

We said that most RMMs offer many of the same basic features but reliability and performance may vary.

NinjaOne is above all a monitoring and reporting system: by installing an agent software with low impact on system resources, real-time data on the configuration and status of each machine is collected.

Furthermore, unlike other solutions, NinjaOne allows you to selectively disable alerts and actions on devices undergoing active maintenance: in this way you can avoid unnecessary reports due, for example, to an assistance activity that is being provided.

By applying monitoring and reporting to all clients , those who use NinjaOne are able to notice if a disk is slow , if it is breaking, if it is saturated or if the machines are saturated, for example in terms of processor and/or RAM memory .

By immediately realizing what is happening, you can proactively take action to avoid damage and reduce costs .

NinjaOne’s cloud engine can monitor all aspects of your infrastructure, including server applications and websites. Leveraging SNMP, NetFlow, Syslog, and configuration backups, NinjaOne is able to enable remote monitoring of thousands of network devices built by different manufacturers.

NinjaOne also stands out for its automation features that allow for example to perform tasks discreetly on demand, scheduled or in response to performance thresholds and system state changes, making sure that interventions are carried out only when it is necessary and convenient.

The policy management engine provides the ability to flexibly implement changes at the organization, site, dynamic group, and individual endpoint level. NinjaOne enables automation for:

• Patch management of operating systems and third-party software
• Anti-virus management
• Backup management
• Remote control
• Drive encryption
• Using custom scripts

Emblematic comment by Fabio Finazzi, CEO of Easytech , a reality that was born with the aim of helping small, medium and large companies in the design of the appropriate IT infrastructure to be competitive and successful on the market: ” before we employed 2 technicians and a work week to install 50 Microsoft Office software, today we can manage this type of deployment in a day. The time savings are significant “.

Patch management: one of the essential aspects of good RMM software

A Security Intelligence survey revealed that 83% of enterprises use 3 to 9 different products just to find and fix security vulnerabilities . Additionally, most companies use completely different antivirus management, remote access, and configuration tools for various endpoints . A variety of tools that add inefficiencies and complexity leading to poor IT infrastructure management results and high costs.

With NinjaOne you have a unique, continuously updated tool for patch management . The system allows patching of operating systems, software and third-party applications, the automation of the same patches and verification of compliance with detailed reporting.

NinjaOne allows you to identify and correct vulnerabilities immediately so as to be sure that every machine used in the company is safe and does not expose to infection risks. Furthermore, being a cloud-based solution, it allows you to manage on-premise systems , hybrid configurations or not, dynamically adapting to each IT structure.

No dedicated infrastructure is even required: NinjaOne applies patches to any endpoint with an Internet connection, without the need to rely on corporate networks, domains or VPNs.

Using scripts that can be run before or after patching, you can shut down critical processes, change power settings, or make changes that can help improve the patching process .

To check if an RMM like NinjaOne corresponds to the needs of the company, the best way is to personally verify its functioning by accessing the free trial that can be activated from the official website.